10 am to 5 pm (last in at 4 pm)
Working Assistance Dogs
Assistance Dogs are welcome in all public access areas and enclosures except the Butterfly Zoo (Zoo regulations) and Laser Ops (hygeine) enclosures when working and in an identifying harness. Dogs under training to be Assistance Dogs are similarly welcome under the control of an accredited trainer.
Policy on Pets
Well-behaved dogs on leads are welcome in our shops, picnic areas and in the Picnic Refuge, but cannot enter any of the attraction enclosures. We keep a water bowl by one of our outside taps, and have a dog-dip in the stream beside the Country Promenade.
You must keep your dog on a lead here and dispose of foul waste according to the law, so you can’t use our picnic bins but there is a dog-bin just 10 yards from the junction of the Country Promenade with the road. We keep a small supply of doggy-bags for emergencies, just ask our reception staff.
The Butterfly Zoo, Maze, Miniature Golf and Laser Ops enclosures and Tearoom are not for pets. You can’t take them in or leave them unattended, and our staff cannot take on your duty of care for your dog.
Please don’t bring a dog with you if you can make other arrangements. Pets suffer on long journeys, which can make their behaviour here unpredictable. They can die in parked cars.
We care passionately about animals. We call Animal Welfare Officers to rescue animals left alone or in parked cars.